{"id":26119,"date":"2014-10-31T00:00:00","date_gmt":"2014-10-31T00:00:00","guid":{"rendered":"https:\/\/buildingreports.flywheelsites.com\/blog\/2014\/10\/31\/growing-your-service-company\/"},"modified":"2014-10-31T00:00:00","modified_gmt":"2014-10-31T00:00:00","slug":"growing-your-service-company","status":"publish","type":"blog_post","link":"https:\/\/www2.buildingreports.com\/blog\/2014\/10\/31\/growing-your-service-company\/","title":{"rendered":"Selecting a Service Provider"},"content":{"rendered":"

\nAccording to a recent study conducted by PricewaterhouseCoopers (The ever-changing global service provider industry: Key findings for 2010<\/em>), b<\/span>usinesses ranked the following strategic differentiators as their top ten considerations when selecting a service company:<\/span>\n<\/p>\n

    \n
  1. <\/span>Skills & training of workforce<\/span><\/li>\n
  2. <\/span>Depth of industry knowledge<\/span><\/li>\n
  3. <\/span>Quality of customer service<\/span><\/li>\n
  4. <\/span>Depth of process knowledge<\/span><\/li>\n
  5. <\/span>Low cost of service delivery<\/span><\/li>\n
  6. <\/span>Recommendations by other companies<\/span><\/li>\n
  7. <\/span>Customization of service delivery<\/span><\/li>\n
  8. <\/span>Market reputation<\/span><\/li>\n
  9. <\/span>Track record of management team<\/span><\/li>\n
  10. <\/span>Time to complete project<\/span><\/li>\n<\/ol>\n
    \n

    \n While this list may seem like a “no-brainer,” achieving these at a high level is easier said than done in a competitive environment. But, while the data is valuable and should be taken to heart, this also only gives us superficial insight in what it takes to succeed in the services market. After a little more digging I came across the Facilities Industry Trends-Survey Results <\/em>conducted and published by the FMLink Group, and online magazine for Facility Managers.<\/span>\n<\/p>\n

    \n The study uncovered several interesting trends among facility managers and leadership:\n<\/p>\n